FREQUENTLY ASKED QUESTIONS

FAQs

Quicklinks

RETROBUILD
NEW BUILDS
FITTINGS
MISCELLANEOUS

RETROBUILD

What if I want my current set of club heads used for a build?

Not a problem! We would still do a full shaft fitting and determine the proper shaft for the player, and a retrofit build would be done instead of selecting new club heads.

If I order shafts online, can KBS build my clubs for me?

Of course! If you order shafts online and would like us to replace your existing shafts with the new ones, please select ‘retrobuild’ prior to check-out.

If I place a retrobuild order, how long does the process take?

Our standard turnaround time is 7-10 days (subject to availability) from the day all components (club heads, shafts, grips) are physically in our build shop to begin the club-building process. This does not include return shipping time.

I want to retrobuild my clubs but I’m unsure which shaft to choose.

If you’re local to Southern California, you can schedule an in-person fitting at our retail location, The KBS Golf Experience, located in Carlsbad, CA. To schedule an in-person fitting, please visit the link here. Not local to Southern California or prefer a quicker answer? Take our online ‘Find Your Fit’ quiz here to find a shaft that fits your game!

NEW BUILDS

What is the turnaround time on my new set of clubs?

Our standard turnaround time is 7-10 days from the time all components are available in our build shop to begin the build process (subject to availability).

What if the clubs I want are backordered from the manufacturer?

If the clubs you select are on backorder, we will do everything in our power to get them in house ASAP and stay within the 7-10 day build-window, but delivery time will depend on the manufacturer.

FITTINGS

What is the benefit to being properly fit for my golf clubs?

Being fit properly has many benefits. If a player who is 5’ tall and swings a 7 iron at 70mph is swinging clubs that are standard length and x-stiff, they have no chance of performing a well-executed golf swing multiple times in a row. The same goes for the 6’5″ player swinging a 7 iron at 90mph playing clubs that are 1″ under standard and A-flex. Just having a shaft that is too light or too heavy for a particular player can have an adverse effect on the outcome of the swing.

How long is a full bag fitting?

A full bag fitting typically takes 3.5 – 4 hours, split into two sessions: Irons & Wedges (2 hours) and Woods & Hybrids (1.5 – 2 hours). However, you may also choose to break up this fitting session over the course of two days.

What should I bring to a fitting?

You should bring your entire current set of clubs, golf shoes, and a glove to your fitting.

What do I receive from the fitting?

After the fitting process is complete, you will receive a full Trackman report sent directly to your email and a recommendation from the fitter on the best course of action for your game and swing.

Can I order clubs once my fitting is complete?

Yes, your order can be placed as soon as the fitting is complete. Please note, however, that the fitting fee will be a separate charge from any clubs that are ordered from us and we are unable to apply a portion of the fitting fee to the order total.

MISCELLANEOUS

Can I come into The KBS Golf Experience and just purchase shafts?

Absolutely! We carry most all SKU’s in the Tour Spec weights in-house, along with some standard weight products. There is an upcharge from normal MAP pricing on Tour Spec shafts, and if we are out of stock, shafts can normally be delivered in 1-2 business days.

Can I bring my current set in for grips if they do not have KBS shafts?

Yes, you certainly can.

Does KBS offer replacement shaft labels?

Yes we do! Please contact [email protected] with your shaft type & flex and we will ship a replacement set of shaft labels to you. Our replacement shaft labels cost $15 and will come in a set of 10 labels.

Does KBS have a warranty program?

Yes, please review the terms and conditions of our warranty program here and fill out the form to submit your warranty claim.

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